JOB PURPOSE

The successful candidate shall survey, install, provide, and maintain

Fixed Voice and Broadband Last-mile connectivity (via Copper and Fibre) and in some instances radio connectivity to customers.
The role reports to the Senior Customer Service Engineer.

PERSON SPECIFIC REQUIREMENT

• Excellent communication skills
• Problem solving and critical skills
• Ability to work effectively in a team
• Performance driven & goal oriented
• Technical skills.

ROLE SPECIFIC REQUIREMENT

• Ensures only work that are covered by Service Orders and
issued through by Schedule Controllers are carried out at the
customers premises.
• Sets off to customers’ premises only after confirmation with the
customer of their availability.
• Tests and configures of Line-drivers, modems, routers and other
Customer-End-Equipments.
• Uses a device to access the Job Manager for all field works to
cover allocated jobs by schedule controllers for all Surveys,
Installations, and Repair jobs and maintains high quality of
workmanship standards whilst being efficient and cost effective.
• Updates job status with relevant resolution codes and gets
customer sign off at all times and ensures all work is carried out
in compliance with the Organisation’s safety requirements.
• Ensures Network/Data records are updated on job completion.

MINIMUM QUALIFICATION

• Electronics & Electrical Engineering Part II or its equivalent.
• Extensive knowledge in Telecommunication networks
architecture
• Hand-on experience on IP Networks and infrastructure

• Experience in the design and/or implementations of the last-
mile of Lease-lines, WAN and data services

• Working and understanding of IP/MPLS VPN technologies
• Basic PABX Configuration
• CCNA is an added advantage
• Must have clean driving record, and possess valid driving
incense
• Point to point and point to multipoint connectivity is an added
advantage
• Basic IT skills